Refund & Cancellation Policy

This policy applies to payments made to Scooolio Technologies Pvt. Ltd. for Campus Master subscriptions or services, unless a signed proposal, order form, Enterprise or White Label agreement states different refund/cancellation terms.

1. Subscription cancellation

An institution may request cancellation through info@scoooliotechnologies.com. Cancellation stops future renewal where applicable after the request is processed; it does not automatically create a refund for a subscription period already started or services already delivered.

2. Refund requests

Refund eligibility will be assessed according to the purchased plan, written commercial terms, service status, payment status and applicable law. Approved refunds will normally be returned through the original or otherwise permitted payment method. Payment-provider/bank processing time is outside Campus Master's direct control.

3. Failed, duplicate or incorrect payments

If a payment fails but an amount appears debited, or if a duplicate/incorrect charge is suspected, contact support with the institution name, transaction reference, date and amount. We will reconcile the Campus Master transaction record with the payment provider and take appropriate action.

4. Payment gateway

Online payments may be processed by CCAvenue or another approved provider. Payment processing, authentication, settlement and reversals may also be subject to the provider, bank, card network or payment-method rules.

5. Enterprise/White Label

Implementation, customization, migration, training, White Label, Enterprise or other professional-service charges may have project-specific cancellation and refund terms stated in the relevant proposal/agreement.

6. Contact

Email info@scoooliotechnologies.com for billing, cancellation and refund queries.